1. Help Center
  2. Our Meals And Menu

How does the food arrive? Is it frozen?

Our food arrives freshly prepared, chilled, and ready-to-heat. We do not ship frozen food.

We deliver our food chilled for 3 important reasons:

  • It helps maximize freshness.
  • It provides greater control over how and when your food is brought up to serving temperature. Nothing needs to sit in a warming container getting soggy on its way to you.
  • We want you to decide when to enjoy your food. You can heat it up as soon as it's delivered or have it a few days later. If your plans change, you can just put meals in the fridge for later.